International Customers
If you live outside the US and are unable to complete your order on this website, it is likely that we have a distributor in your country who can fulfill your order. Please email ORDERMAKEUP@GRAFTOBIAN.COM and we will refer you to the Graftobian distributor for your country.
If you are planning to travel to the US, and wish to place an order to a hotel, please contact us first at ORDERMAKEUP@GRAFTOBIAN.COM. In most cases, we will not be able to fulfill orders sent to hotels if the credit card being used is an international card. Additionally, we will not be able to fulfill orders sent to hotels if the international card has a billing address from a country with a Graftobian exclusive distributor. In these cases, we will cancel your order, refund your credit card, and message you with the contact information of your local dealer/distributor.
Attention to Customers using Trans-shippers / Mailbox & Freight Forwarders
If you prefer to use a trans-shipper, first check to see if our checkout page will allow you to enter the name of the country you live in into the shipping address. If you receive an error message, then we do not ship to that country, and you will need to be referred to a distributor near you using the email listed above.
If your order is addressed to a Trans-shipper or Mailbox Forwarder / Freight forwarder and we believe it will eventually be shipped to a country with a Graftobian distributor, we will be unable to complete your order. We will cancel your order, refund your credit card, and message you with the contact information of your local dealer/distributor. We can also have your local dealer/distributor contact you if you desire.
Shipping to Hotels Located in the US
If you are planning to travel to the US, and wish to place an order to a hotel, please contact us first at ORDERMAKEUP@GRAFTOBIAN.COM. In most cases, we will not be able to fulfill orders sent to hotels if the credit card being used is an international card. Additionally, we will not be able to fulfill orders sent to hotels if the international card has a billing address from a country with a Graftobian exclusive distributor. In these cases, we will cancel your order, refund your credit card, and message you with the contact information of your local dealer/distributor.