Shipping and Returns

Get Free Shipping on orders over $50 shipped to addresses in the U.S.

Shipping Speed We ship Monday through Friday.  Orders placed during the weekend are processed on Monday morning.  Order placed on the Graftobian Make-Up website, by 9:00am CST, generally will be shipped that business day. In the event that you require your order to be shipped the same day and you have missed the 9:00 am deadline, just call us at 1-608-222-7849 by 2:00pm and let us know that you have just placed an order that needs to be shipped today.

Please be aware that during Christmas time and other big holidays, shipping speeds may slow due simply to large volumes experienced during those periods.  It’s best to add another day or two to transit times if shipping standard or economy. Graftobian has no control, and can bear no responsibility for speed of shipping during such periods.  If you need your order right away, please select the 1-2 Day Expedited shipping option at checkout if available.

If you have questions regarding your order, shipping speed, etc, please contact us at ordermakeup@graftobian.com or call at 1-800-255-0584. We look forward to hearing from you.  Oh, by the way, when you call, 9am-5pm CST, you will get a human!
– Eric G. Coffman, President, Graftobian Make-Up Co.

International Shipping In many countries of the world, Graftobian has fantastic distributing partners who will happily keep you supplied with our products. If your order is addressed to a country with a Graftobian distributor, we may refer your order directly to your local dealer/distributor, and will copy you on the referral. Further, please note that any orders addressed to a Transshipper or Mailbox forwarder / Freight forwarder may also be referred to your local dealer/distributor, if one exists. (In these cases, you will not be charged by us, your credit card authorization will be released, and you will be contacted by your local distributor to confirm and finalize the order.)

The pricing on our website is in USD and is intended for sales within the US. Please expect any referral to one of our international distributors to ultimately be priced according to that country’s pricing levels, policies, and local currency.

If you are ordering with an international credit card or placing an order that ships outside the United States we ask that your shipping address matches the billing address on file with your credit card company. We reserve the right to cancel any orders that do not meet this guideline.

How to Get Free Shipping Get Free Shipping on orders over $50 shipped to addresses in the USA.

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Returns / Refund Policy Returns must be made within 30 days of purchase. We are unable to allow returns on products that have been opened. In the event you have mistakenly ordered a certain product and it is untouched/unopened, you may call for a Return Authorization. We will give you packaging and shipping instructions that will allow you to return the product in mint condition. You will be responsible for the freight cost of the return and for the freight cost of any replacement order you may submit. Returns may be subject to a 20% restocking charge. In the event that we find that the returned product has been opened, we will be unable to issue the credit and we will dispose of the returned item and notify you of what has transpired.

By submitting an order with Graftobian Makeup Company on this website, you are indicating that you have read and agree to the Return/Refund Policy as set forth above.

We value your business and will work very hard to keep you, our ultimate customer, satisfied with our products and our service. If you have comments or questions about our policies, please email us at ordermakeup@graftobian.com