Perfect Match Exchange

If your foundation doesn’t match, we’ll swap it. Free. Fast.

  • One free shade exchange within 30 days of order
  • Lightly used is okay (we want you to test it)
  • 83 pro shades across warm, cool, and neutral
  • We will email you a Free prepaid return label (US).

How it works:

  1. Start your exchange by sending an email to ordermakeup@graftobian.com with your order number, name of current shade, and name of desired replacement shade.
  2. Optional: Instead of naming a replacement shade, also include a photo upload of your current shade swatched on your face so we can see it and your skintone in natural (outdoor) light. Ask for a pro-recommended shade.
  3. Print label, drop off.
  4. Replacement ships free.

No more guessing. No restocking fees. Just your exact match.

Have a color to exchange? 👉 Email us to Start Your Free Exchange Here

 

Terms

  • Eligibility

    • One free exchange per foundation order within 30 days of order.
    • First exchange only; additional exchanges allowed at customer cost.
    • Exchange applies only to HD Glamour Crème Foundations 0.5 oz, not to samples or palettes.

  • Condition

    • Lightly used is fine (up to ~20% used). We expect a real wear test.
    • No damaged, excessively used, or tampered items.

  • Location

    • US: We provide a prepaid return label for the first exchange.
    • International: You can exchange; return and replacement shipping are customer-paid.

  • Process & Timing

    • Email us here with your order number, name of current shade, and name of desired replacement shade.
    • Optional: Upload a photo with your current shade on your face in natural (outdoor) light for a pro shade recommendation.
    • Use the prepaid label within 14 days of approval.
    • We ship your replacement once we receive your returned shade.
    • If a return isn’t scanned within 14 days, the exchange is cancelled (you can reapply if still within 30 days).

  • Limits & Fair Use

    • Max 1 free exchange per customer every 90 days.
    • Exchanges can’t be combined with refunds on the same item.
    • We monitor for abuse and may decline suspicious activity.

  • Defects & Damage

    • Product issues on arrival? That’s on us - contact support for a free replacement under our defect policy.

  • What’s Not Covered

    • Clearance/final sale items, severely used or damaged products, and non-foundation items unless stated.

  • Shipping Risks

    • Use our label and drop-off instructions. We’re responsible once the carrier scans the return.

  • Contact

    • Need help? ordermakeup@graftobian.com

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